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We deploy AI into the workflows that run tourism, hospitality, and destination businesses across Canada and the Caribbean.

Forward-deployed engineers, embedded in your booking, comms, and PMS stack. We pair with your front-of-house and back-of-house operators, map the workflows that bleed time and revenue, and ship agents that work alongside your team — not chatbots that pretend to replace them.

When this industry needs the engine treatment

  • Guest inquiries land in three inboxes, a chatbot, Instagram DMs, and the booking engine — replies depend on whoever sees them first.
  • Booking follow-up depends on a front-desk person remembering to call back. The next-best-time-to-call is folklore, not a workflow.
  • Maintenance, housekeeping, and concierge exceptions travel through WhatsApp threads with no audit trail. Friday night problems disappear by Monday.
  • Reviews and post-stay sentiment never make it back into the room-rate decision or the staff training rotation.
  • Multilingual operators rewrite the same FAQ in EN, FR, and ES because the knowledge base assumes one language and one operator.

How we deploy it, by engine

Engine 01 / Revenue

Revenue Engine

Open engine

Guest inquiry routing

Pull inquiries from web forms, OTAs, email, Instagram, and the booking engine. Classify intent, language, and urgency. Draft the reply your front desk would have sent — with the rate, availability, and policy attached. A human signs.

Booking follow-up + abandoned-cart recovery

Detect the dropped reservation, the unanswered hold, the half-completed quote. Draft the personalised follow-up in the guest's language, with the right offer and the right timing — surfaced to the right operator.

Rate, availability, and revenue leakage

Cross-reference booking patterns, channel performance, and competitor signals. Flag rooms or experiences being sold under-rate or over-discounted, and the channels leaking the most margin.

Engine 02 / Operations

Operations Engine

Open engine

Maintenance, housekeeping, and exception routing

Catch the issue from guest comms, staff messages, PMS notes, or sensor signals. Assign owner, set urgency, create the work order, update the source system, keep the audit trail.

Reviews and staff handoffs

Aggregate reviews across Google, TripAdvisor, OTAs, and direct surveys. Route operational complaints back to the team that owns the fix. Hand off VIP arrivals and special requests across shifts with full context.

Engine 03 / Finance

Finance Engine

Open engine

Channel reconciliation and revenue leakage

Reconcile OTA payouts, direct bookings, deposits, and refunds against the PMS. Surface anomalies, missing payments, and channel-fee creep before the monthly close, with the source records linked.

Engine 04 / Knowledge

Knowledge Engine

Open engine

Concierge ops and itinerary drafting

Turn your in-house knowledge — partner restaurants, tours, transfer providers, local rules, weather contingencies — into draft itineraries and recommendations the concierge can ship in minutes, in any guest language.

Multilingual operating knowledge

One source-of-truth for SOPs, brand voice, partner agreements, and house policies. Agents answer staff and guest questions with citations, in EN, FR, and ES — without the knowledge base becoming a wiki nobody updates.

On the ground

  • Guest comms answered in the guest's language, with the rate and availability attached — within minutes, not hours.
  • Maintenance exceptions tracked from message to resolution, with the audit trail your insurer and your owners both ask for.
  • Channel reconciliation that closes the month with receipts attached, not spreadsheet archaeology.

Industry diagnostic

Diagnose your tourism operation

We map the workflows that bleed time and revenue, pick the one engine that earns its place fastest, and price the first deployment. If the math doesn't clear, we tell you to stop.

Workflow map / eval harness / go-no-go

Lead intake

Show us the workflow.

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